Clear return and refund guidance for every customer.
One Lifestyle Bangladesh follows a review-based return and refund process so customers understand how to request support, what happens next, and when refunds can be approved.
Key Conditions
Request First
Customers should contact support with order details before sending any item back.
Review and Approval
Return approval depends on product condition, order verification, and policy compliance.
Refund After Validation
Refunds are processed only after the returned item is received and checked by the team.
Support review is required before return completion or refund release.
Keep your order number, delivered items, and reason ready when contacting support.
1. How to Request a Return or Refund
If there is an issue with an order from One Lifestyle Bangladesh, the customer should contact support first and share the basic order details.
- Share the order number, product name, and the reason for the return or refund request.
- If required, clear photos or a short explanation may be requested for verification.
- Customers can contact support through the Contact page, email support@onelifestyle.com.bd, or hotline +880 141-881-801.
2. Return Completion Process
Once the request is reviewed, the support or operations team guides the customer through the approved return process.
- Only approved items should be returned. Unapproved returns may not be accepted.
- Returned items should be sent back in usable condition with original accessories, packaging, or proof where applicable.
- After the item is received, it is reviewed internally before the return is marked complete.
3. How Refunds Are Issued
Refunds are not automatic. They are issued after the returned item is checked and the request is approved under the policy.
- Refund amounts are based on the paid order value of the approved returned item.
- If the request is rejected after inspection, a refund may not be issued.
- Refunds may be returned through the original payment route, adjustment process, or another approved support method depending on the order type.
4. Terms, Timelines, and Charges
Final approval depends on timing, product condition, and whether the request meets the store’s return policy conditions.
- Customers should report return issues as early as possible after delivery for faster review.
- Products damaged by misuse, missing important parts, or returned in unacceptable condition may not qualify for refund.
- Any return delivery or handling charge, if applicable, will depend on the reason for return and final support review.